Frequently Asked Questions

Please see below for the most often asked questions, split into various categories for ease of reference. If you can’t find an answer to your question below, please Contact Us


Do you have a trial version?

What is Arcon?

Do I need CAD experience?

Is it easy to use?

Can I produce drawings for planning submission?

What about building regs and working drawings?

Can I produce elevations and cross-sections?

Shop & Ordering

I have an older version, is there an upgrade path?

Refund policy

How does the download order work?

Installation & Setup

Can I transfer my licence to a new computer?

Do I need to be connected to the internet?

How do I manually activate the software?

Construction Mode

My ceiling and floor colours are linked, how do I change them?

How do I zoom into my drawing?

How do I choose to draw using the inside or outside wall edges?

Why can't I edit an element I have drawn in construction mode?

Why does my cursor 'jump' around the drawing?

How do I remove the SH/PH text from my windows?

Design Mode

How do I draw my 3D model?

How do I add objects or textures?

How do I colour just a single wall?

How do I select glass/transparent objects to move and edit them?

I'm struggling to place objects when in a 3D view

Creative Lines

I can't see my symbols in Creative Lines


I get an error message: No Connection to Calculator

What version of Windows will Arcon run on?

Will it run on Mac OS?

I can't print on a single sheet

Why can't I import my DXF/DWG?